How can we help you?
Search our knowledge base or browse categories below to find the answers you need for a seamless travel experience.
Email Support
Send us an email and our support team will get back to you within 24 hours.
info@racoonn.comCall Support
Our support team is available 24/7 to help you over the phone.
+91 8954442144
Frequently Asked Questions
Quick answers to questions you may have about our platform.
How do I book a stay?
You can book a stay by searching for your desired destination, selecting your dates, and choosing a hotel from the results. Follow the checkout process to confirm your reservation.
How can I change my booking dates?
To change your booking dates, please go to 'My Account' > 'My Bookings', select the booking you wish to modify, and choose the 'Modify Dates' option. Please note that changes are subject to availability and may incur additional charges.
When will I be charged for my booking?
Payment terms depend on the specific booking rate. Some bookings require upfront payment, while others allow you to pay at the property. The payment details are always shown before you confirm your booking.
Are pets allowed in the hotels?
Pet policies are determined by each individual property. Use the 'Pet Friendly' filter when searching for hotels to find accommodations that welcome your furry friends.
Still need help?
Can't find the answer you're looking for? Please contact our friendly support team and we'll get back to you as soon as possible.
