Privacy Policy
We are committed to protecting your personal information and your right to privacy when you use the Racoonn platform.
Contents
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Racoonn Platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the Platform, or otherwise when you contact us.
- Personal Data: Names, phone numbers, email addresses, mailing addresses, usernames, and passwords.
- Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number and security code. All payment data is stored by our payment processors.
- Booking Data: Travel dates, special requests, names of co-travelers, and accommodation preferences.
2. How We Use Your Data
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Platform to:
- Facilitate account creation and authentication and otherwise manage user accounts.
- Fulfill and manage your bookings and payments made through the Platform.
- Deliver targeted advertising, promotions, and updates if you have opted in.
- Respond to user inquiries and offer customer support.
3. Data Sharing & Vendors
To provide our services, we may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
Hotel Partners (Vendors)
When you book a room, we share essential details (such as your name, contact information, and special requests) with the specific hotel Vendor so they can prepare for your stay and fulfill your reservation.
4. Data Security
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Our platform relies on robust encryption, SSL certificates, and secure cloud infrastructure.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Platform within a secure environment.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Privacy Concerns?
If you have questions or comments about your privacy rights, you may email our Data Protection Officer (DPO).
